Here at Tyk, we like to be prepared for the worst. We built our business based on a remote-first ethos that can cope with significant disruption to daily life. And right now, we’re pretty glad we did.
Sadly it seems that COVID-19 isn’t going to go away anytime soon, so we wanted to let you know how we’ll be ensuring continuity of service for our clients over the coming weeks and months.
Tyk is a remote-first business by default with team members based in 25 countries across 6 continents. That means our team members all have the equipment they need to work from wherever they like. Every team member and system has been specifically and carefully designed to work 100% remotely.
As such, we’ve sent all our team home for the foreseeable future and closed down our global sales offices in London, Atlanta and Singapore. We’ll reopen them when it’s safe to do so. With team members spread across the world, we’re well prepared for absence and have contingency plans in place should the situation change.
What does this mean for you? In practice, very little! We’re not expecting any disruption to our service. We have strong quality and security controls in place, which we test and audit through our ISO 9001 and 27001 programmes. This means we can be confident that there will be no impact to you or your business as a result of the current situation.
If you need any other assurances or information, please reach out to your account manager, who will be happy to help you with whatever you need. You can also still get hold of us by video call, of course. We’re holding video calls with Tyk users every day, so just let us know if you would like to chat.